FAQ
Orders & Returns
Where do you ship to?
Where do you ship to?
At the moment, Sake Fuku only ships to addresses in Singapore
What are your delivery fees?
What are your delivery fees?
For orders below S$120, a delivery fee of $10 will apply. For orders to Sentosa and Tuas, there will be a $8 charge regardless of any order amount.
How long do I have to wait for my delivery?
How long do I have to wait for my delivery?
After your order has been placed, Sake Fuku will process it within 1-3 working days and dispatch your order. Kindly allow for some delays in shipping during festive periods such as Christmas and the New Year.
How do I know my order is confirmed?
How do I know my order is confirmed?
Once you have made payment, you will receive an order confirmation via your email address.
What is your return and exchange policy?
What is your return and exchange policy?
All orders are final, and we do not accept returns or exchanges due to the nature of this product. Should your order be broken, damaged or spoilt on receipt, please contact us.
Sake
Where is your sake from?
Where is your sake from?
Sake Fuku’s sake is shipped exclusively from the breweries of Japan. If you would like to learn more about our sake, reach out to our customer service and we will be more than happy to serve you.
I am not sure which sake is sutiable for me. Can I get a recommendation?
I am not sure which sake is sutiable for me. Can I get a recommendation?
With many kinds of sakes of varying grades, choosing the right one may seem daunting. Feel free to reach out to our customer service or use the WhatsApp chat function to chat with our sake experts.
How long can sake be kept after opening?
How long can sake be kept after opening?
After opening your sake, it can be kept for up to seven days in the refrigerator. However, for a more pleasurable drinking experience, we recommend finishing your bottle within three days of opening.
How do I store my sake?
How do I store my sake?
We recommend storing sake in a wine chiller at under 15 degrees Celsius, or in the refrigerator. Keep sake away from direct sunlight.
Membership
Do I have to be a member to place an order?
Do I have to be a member to place an order?
No. Sake Fuku accepts guest purchases.
What are the perks of signing up?
What are the perks of signing up?
When you come on board with us, you can earn and store Fuku points which can be redeemed into vouchers for your future purchases.
What are Fuku points and what do I do with them?
What are Fuku points and what do I do with them?
Fuku points are Sake Fuku’s reward system. Every $1 spent on the Sake Fuku website will grant you 1 Fuku point, which can be redeemed into vouchers for your future purchases.
Bulkand Corporate Orders
Me/my company is hosting a party/event. Can I get a good rate on my bulk purchase?
Me/my company is hosting a party/event. Can I get a good rate on my bulk purchase?
Sure thing! Contact our customer service and we will be more than happy to assist you.